• Ensure tank space and that it’s fully cycled.

• Check fish compatibility and water parameters.

• Stock the tank gradually to maintain water quality.

• Refrain from feeding new fish for 24 hours. Feed existing fish before introducing new ones.

• Fish may appear pale post-transit. They’ll regain color after acclimatizing.

Before Purchasing Live Fish, please ask one of our friendly staff about the condition of water that they should be treated in. The fish purchased from the store, should be treated with similar water condition to prevent from any loss.

The temperament of all fish can vary, and Roxy Aquarium will endeavor to advise the best compatibility for your aquarium.

Your fish will be carefully packed, in square bottom fish bags, with freshwater. We then inject 100% pure oxygen into the bag and close it off. We then place them in a Styrofoam box.

*For WA Customers, Please note that the WA Quarantine Department can check your shipment of live fish and bill the customer for this and/or seize the goods.

We do not ship live to NT and TAS customers due to quarantine restrictions.

Roxy Aquarium is unable to replace or provide refund for any loss of fish after it leaves the store. Roxy Aquarium is unable to replace any fish if other fish have attacked them.

We are unable to replace or refund for an incompatible or aggressive fish purchase like Cichlids. Please make up your mind before you buy. We do not accept fish return in any circumstances.

No Returns, No Refunds